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Questions parents ask 🤔
Quick answers about race day. Still unsure? WhatsApp us — we reply fast.
What age group is the race for?
Children aged 2 to 6 years. Every child races only with kids of the same age (2, 3, 4, 5 or 6 years).
Are rental bikes available?
Yes. Add a rental balance bike when you book. They are limited for each race, so add one early. You can also bring your own balance bike.
Is a helmet compulsory?
Yes. Every rider must wear a helmet whenever they are on the track.
Can parents stay nearby?
Yes, parents stay at the venue and close to the track. During a heat, only riders and our crew are on the track unless the crew asks a parent to help.
What if my child cries or doesn't want to ride?
That's completely normal. There is no pressure. Our crew will help them settle, and they can try again in a later heat. Every child who takes part gets a medal and certificate.
What should my child wear?
Comfortable clothes and closed shoes. Bring water and a cap for sunny days.
What does the fee include?
Race entry with a bib, your child's heat, a medal, a printed certificate at the venue, and a digital certificate with Instagram cards. A rental bike is an optional add-on.
Is there a refund policy?
Yes. 7 or more days before the race: full refund. 3 to 7 days before: 50% refund or move to another date. Less than 3 days: no refund, but you can transfer the spot to another child. See the Refund & cancellation page.
How long does the race day take?
Each race day runs for a few hours. Your child's heat takes only a few minutes, and the race day app tells you when it's your turn. Timings for each city are on the Races page.
Can I book more than one child?
Yes. Add all your children in one booking. Each child gets their own bib.
What happens if it rains?
If the weather makes the track unsafe, we may reschedule. We'll update the race status on this website and message you on WhatsApp.
Is food or water provided?
We provide water for the kids. Please bring your child's favourite snacks too.
Do I need a separate login for booking and race day?
No. One account does both: your mobile number and a 6-digit PIN. Use it to book, see My bookings and download your confirmation, and on race day to see your child's bib, heat, lane and results.
I booked earlier (before this website). How do I sign in?
Tap Sign in, choose “I'm new” and sign up with the same mobile number you booked with. We'll find your child's booking automatically, with the bib, confirmation PDF and race day card.
I forgot my PIN.
WhatsApp us from your registered number. We'll reset it, and you choose a new PIN with “I'm new”. Your bookings stay as they are.
How do I see my child's heat and results?
Tap Sign in on this website. Please sign in again on race morning, as bibs, heats and lanes can change.